Queen Immobiliare SA takes the confidentiality and protection of personal data very seriously. This policy describes how we collect, use, share and store personal data acquired through our website and the services we offer.
1. Data controller
The data controller is Queen Immobiliare SA, with registered office at Via Nassa 38, 6900 Lugano (CH). Email address: info@queenimmobiliare.ch.
2. Data collected
In the course of our activities, we may collect various categories of personal data, including:
- Personal and contact details: name, address, telephone number, email address.
- Financial data: information relating to payments and invoicing.
- Real estate data: information on properties of interest or owned.
- Browsing data: IP address, data relating to browsing on our website, cookies and similar.
3. Methods of data collection
Personal data is collected in various ways, including:
- Filling in online forms on the website
- Direct interactions via email, telephone or meetings at our offices and elsewhere.
- Browsing the website, through cookies and analysis tools
4. Purpose of data processing
Personal data is processed for the following purposes:
- Management of requests and responses to contacts or requests for information
- Management of negotiations, contracts and real estate transactions
- Sending communications and newsletters
- Analysis and improvement of the services offered and the functionality of the website
5. Legal basis for processing
The processing of personal data is based on various legal bases, including:
- Fulfilment of contractual obligations
- Explicit consent for specific purposes (e.g. marketing).
- Compliance with legal obligations
- Legitimate interest in optimising business activities
6. Sharing of data
Personal data may be disclosed to:
- Suppliers and external collaborators who support our activities
- Competent authorities when required by applicable law.
- Parties involved in real estate transactions, subject to the explicit consent of the data subject.
7. Data retention
Personal data will be retained for the period strictly necessary for the purposes for which it was collected, or for the time required by applicable law.
8. Rights of the data subject
The data subject may exercise the following rights:
- Access to their personal data
- Rectification of inaccurate or incomplete information/data
- Erasure of data.
- Portability of data in a machine-readable format
- Objection to data processing on legitimate grounds
9. Disclaimer
- The information contained on the pages of this website, such as square footage, prices, condominium fees and general characteristics of the properties, is purely informative and has no contractual value;
- The information contained on the pages of this website has been provided directly by the owners of the properties or their collaborators/agents, and the company is not responsible for its accuracy;
- The photographs relating to the properties are covered by copyright in favour of the Company, and therefore unauthorised copying or distribution is prohibited.
10. Updates and/or changes to the Privacy Policy
We reserve the right to change this policy at any time. Any changes will be published on the website.
11. Contacts
For further information and/or clarification regarding this policy, please contact:
Queen Immobiliare SA, via Nassa 38 – 6900 Lugano; Tel. +4178 851 24 05 – email: info@queenimmobiliare.ch